When it comes to innovative ideas and technological advancement, development in communication technology comes first. Innovative ideas in communication that make our lives much easier are developed every day. With the growing demand for cost – effective and efficient communication channels, innovation is the only way to go. Business organizations suffer huge losses if their communication channels are not efficient enough.
IP Telephony is an example of the great technological strides that have been made in the communication field. Internet Protocol telephony refers to the technologies which use the Internet Protocol packet switched connections to send and receive voice, fax and other forms of information. Before IP telephone information was sent through a dedicated circuit – switched connection of the public switched telephone network (PSTN). IP telephony carries data and voice as packets of data on lines that are shared and has no tolls as associated with public switched telephone network. There is also less government regulation on IP telephony compared to the traditional phone service. IP Telephony services have greatly revolutionized business communication by providing flexibility and cost reduction in communication. By switching to IP telephony businesses derive various benefits which include security of their communications, reduced costs of communication and increased productivity.
If a business is using the hosted VOIP solution, they have access to the various IP based applications. This does not require the business to make a capital investment. Management and maintenance of VOIP hosted services is also very affordable compared to the traditional phone services. Both data and information are carried on a shared line in IP telephony. This means that the need to invest in communication infrastructure is reduced.
Another advantage that a business gets from using IP telephony is the security of their communication. Even other the public IP network, data can be securely routed or remotely accessed through a virtual private network. This way, the information is as secure as that sent over a private network. Using IP telephone also allows businesses to access features that are more advanced. With IP telephony companies can cost – effectively access features like conferencing, incoming call management, and caller ID. IP telephony provides these features, that are equivalent to whet the traditional corporate PBX provided, but now at cost – effective rates. Such advanced features help small and medium enterprises to efficiently run their operations.
The productivity of a business is also bound to increase if the organization switches to IP telephony. With IP telephony the employees can communicate and work more effectively as there are several applications and devices provided. IP telephony enables people separated geographically to effectively communicate and collaborate.